Service Delivery and Production Specialist

- Halifax - 

Castle Hall is an entrepreneurial, dynamic and fast moving company that is looking to add a Service Delivery and Production Specialist reporting directly to our Head of Client Support, in our Halifax Office. This newly created role responds to increasing demand for Castle Hall’s services.


  • Create and oversee production capacity forecasts to ensure internal and client specified deadlines are met
  • Proactively suggest and implement strategies to ensure an efficient workflow process
  • Responsible to ensure all teams successfully meet goals; investigates, deals with and tracks discrepancies across multiple teams, including but not limited to, timesheets, KPIs and performance management analysis
  • Hold team members of all seniority accountable for production KPIs and deliver feedback to Head of Client Support
  • Work closely with leadership in all offices including our Manila office on the management and creation of reports as well as resource management
  • Ensure production process deadlines and timelines are followed
  • Determine, isolate and implement changes to production process inefficiencies
  • Ensure Castle Hall’s propriety software is being used to the best of its abilities, provides suggestions and implementation of new characteristics & features
  • As business grows; train, develop & mentor additional team members


  • College diploma or University degree in a related field
  • 5-7 years related working experience
  • Experience working in a production environment considered an asset
  • Proficiency with Microsoft applications
  • Experience with HubSpot or other CRM software
  • Embraces technology and can easily learn new software
  • Ability to adjust priorities and handle time wisely in a fast-paced environment
  • Ability to develop and maintain collaborative working relationships
  • Strong logical analysis and problem solving skills
  • Excellent time management and attention to detail
  • Strong communication skills; both written and verbal as well as the ability to work in a team


  • An opportunity to be part of a highly successful and growing organization
  • Excellent working conditions in a dynamic work environment
  • Benefits plan including health and dental coverage
  • Learning and Development - Reimbursement for relevant designations

Please send your cover letter and resume specifying “Service Delivery and Production Specialist”. Only candidates under consideration will be contacted.

Job Type: Full-time

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