OpsMonitor offers desk based, systematic monitoring of external managers, adding the next level of due diligence to the OpsDiligence solution.
ODD used to be about the "report", prepared when a new manager was onboarded, and then potentially refreshed every 2-3 years. This legacy approach to ODD has now been superceded by active, ongoing manager monitoring.
OpsMonitor offers investors a consistent, auditable monitoring platform, capturing changes at the manager and fund level intra year.
- Quarterly / semi annual questionnaires are sent to each manager. What has changed - a new fund launch, a new office...or a new regulatory inspection or lawsuit? Has anyone left - if so, why? Any changes in service providers? Has the manager had a cyber incident, or enacted their disaster recovery plan this quarter?
- Routine manager communications are reviewed. The investor's front office may review the performance commentary, but is the ODD team aware of a new compliance officer or the resignation of the CFO disclosed in this month's manager letter?
- Portfolio wide, interactive dashboard of monitoring factors - who is "in the red" this quarter?
- OpsData is updated quarterly, including updates to manager / fund analytics factors. Portfolio wide analytics remain current at all times.
- Updated documents received and stored in the DiligenceHub data room.
- "Trust but verify" checks updated annually.
Learn more about Castle Halls 3 Steps to Effective Due Diligence.
We hope the DiligenceHub Help Center will provide quick answers to your questions as you as you begin to use the app. Please browse the articles at your convenience - and, of course, feel free to send a support ticket or live chat with our team if you have questions at any time.