OpsReview

OpsReview is Castle Hall’s flagship onsite due diligence process, delivering a comprehensive diligence assessment of each manager and fund. OpsReview provides detailed due diligence coverage for material manager allocations, higher risk managers and more complex asset classes.

• OpsData - detailed data pack, including all Castle Hall’s “trust but verify” checks.
• Extensive interviews with key manager professionals to evaluate
  the manager’s control environment, systems and culture
• Background checks conducted by Castle Hall's investigative diligence partner, Exiger
• Administrator due diligence
• Comprehensive due diligence report , including detailed narrative of the business risk of the manager, legal risk of the fund, and operational risk of the control environment. Castle Hall considers 20 risk areas within every OpsReview engagement.
• Expanded analytics factors - more than 300 data points are captured and can then be analyzed at the fund or portfolio wide level. How many of your managers have not formed a valuation committee, or have a valuation committee which does not meet as of the date of each net asset calculation? 
• Assessment, including strengths and risks and Castle Hall’s overall diligence opinion, expressed as “accept”, “watch list” or “reject”.

OpsMonitor

Manager Outreach

ODD used to be about the "report", prepared when a new manager was onboarded, and then potentially refreshed every 2-3 years. This legacy approach to ODD has now been superceded by active, ongoing manager monitoring.

OpsMonitor offers investors a consistent, auditable monitoring platform, capturing changes at the manager and fund level intra year.

• Quarterly / semi annual questionnaires are sent to each manager. What has changed - a new fund launch, a new office...or a new regulatory inspection or lawsuit? Has anyone left - if so, why? Any changes in service providers? Has the manager had a cyber incident, or enacted their disaster recovery plan this quarter?
• Routine manager communications are reviewed. The investor's front office may review the performance commentary, but is the ODD team aware of a new compliance officer or the resignation of the CFO disclosed in this month's manager letter?
• Portfolio wide, interactive dashboard of monitoring factors - who is "in the red" this quarter?
• OpsData is updated quarterly, including updates to manager / fund analytics factors. Portfolio wide analytics remain current at all times.
• Updated documents received and stored in the DiligenceHub data room.
• "Trust but verify" checks updated annually.