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Manager Outreach

ODD used to be about the "report", prepared when a new manager was onboarded, and then potentially refreshed every 2-3 years. This legacy approach to ODD has now been superceded by active, ongoing manager monitoring.

OpsMonitor offers investors a consistent, auditable monitoring platform, capturing changes at the manager and fund level intra year.

  • Quarterly / semi annual questionnaires are sent to each manager. What has changed - a new fund launch, a new office...or a new regulatory inspection or lawsuit? Has anyone left - if so, why? Any changes in service providers? Has the manager had a cyber incident?
  • DiligenceExchange is updated quarterly
  • "Trust but verify" checks updated annually.
  • Routine manager communications are reviewed. The investor's front office may review the performance commentary, but is the ODD team aware of a new compliance officer or the resignation of the CFO disclosed in this month's manager letter?
  • Portfolio wide, interactive dashboard of monitoring factors - who is "in the red" this quarter?
  • Updated documents received and stored in the DiligenceHub data room.

Learn More About OpsMonitor

Contact us to learn more about how Castle Hall can help enhance your operational due diligence program.

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